General Information
We aim to make the refund process simple and transparent.
All refunds are handled according to the airline’s fare rules, as airlines ultimately control ticket refunds. Our role is to assist you throughout the process.

When Can I Get a Refund?
You may be eligible for a refund if:
Your ticket is refundable
The airline cancels your flight
The airline changes the schedule significantly and you choose not to travel
A medical emergency or unfortunate event occurs (supporting documents required)
Refund approval depends on the airline.

Non-Refundable Tickets
Some tickets are sold at special discounted fares and are marked Non-Refundable.
The ticket price itself is not refundable
In some cases, airport taxes may be refunded if the airline allows it
We’ll always inform you clearly before booking

Partial Refunds
For certain tickets, refunds may be issued after deducting:
Airline cancellation charges
Airline service fees
Website service or processing fees
The final refund amount is determined by the airline.

Cancelling Your Booking
If you need to cancel:
Please request cancellation before the flight departs
Charges may apply based on airline rules
Missed flights or no-shows are usually not refundable
We recommend cancelling as early as possible for better chances of a refund.

Airline Cancellations or Schedule Changes
If the airline cancels or reschedules your flight:
You may receive a refund or alternate option as offered by the airline
We’ll help you communicate with the airline and guide you through the next steps

Refund Processing Time
Once approved, refunds usually take 7–21 working days
Refunds are sent to the original payment method
Processing time may vary depending on the airline or bank

Service Fees
Website service and convenience fees are non-refundable
Payment gateway charges are also non-refundable
These fees cover booking and support services

Passenger Information Responsibility
Please ensure all passenger details are correct before confirming your booking.
Name corrections are usually not allowed
Incorrect details may result in cancellation or no refund

Extraordinary Circumstances
In situations like natural disasters, government restrictions, or other unexpected events, refunds depend entirely on airline policies. We’ll do our best to support you.

Need Help?
Our support team is always here to assist and guide you through the refund process. While final decisions rest with the airline, we’ll make sure your request is handled smoothly.
Policy Updates
We may update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date. By booking or using our services, you acknowledge and agree to this Refund Policy.